Welcome to Mobile Fiat a digital currency exchange and wallet platform owned and operated by Vipe Technology , a legally registered entity under the laws of Nigeria.
By accessing or using our platform, you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and Mobile Fiat regarding your use of our services, including but not limited to currency exchange, digital wallet services, and fund withdrawals.
2.1 You must be at least 20 years old to use Mobile Fiat.
2.2 The platform is currently available only to residents of Cameroon and Nigeria.
2.3 By using the platform, you represent and warrant that you meet the eligibility criteria and that the information you provide is accurate and truthful.
3.1 To access full functionality, users must register an account using a valid email address, phone number, and complete identity verification (e.g., national ID, passport, or equivalent documentation).
3.2 You are responsible for maintaining the confidentiality of your account login credentials and for all activities under your account.
3.3 You agree to update your personal information as needed to maintain its accuracy and completeness.
4.1 Currency exchange services are free of charge.
4.2 A 1% service fee applies to every deposit and withdrawal transaction. Additional fees may apply depending on your payment method, bank, or mobile money provider.
4.3 All fees are non-refundable unless otherwise specified in these Terms or required by law.
5.1 Mobile Fiat provides exchange rates that are based on prevailing market rates, which may fluctuate without prior notice.
5.2 We strive to ensure competitive rates but do not guarantee that our rates will match or exceed those offered by other providers.
6.1 Mobile Fiat integrates with third-party secure payment gateways to process deposits and withdrawals.
6.2 All transactions are subject to real-time processing availability, network status, and the policies of the payment provider.
6.3 Transactions may be delayed or rejected due to compliance checks, fraud monitoring, or system downtime.
7.1 Limits on deposits, withdrawals, and exchanges may apply based on your account level, verification status, and usage history.
7.2 Mobile Fiat reserves the right to increase, decrease, or suspend transaction limits at its sole discretion.
8.1 All completed exchange transactions are final and non-refundable.
8.2 Refunds may only be processed in cases of:
8.3 To request a refund, you must contact support within 48 hours of the transaction and provide valid proof.
8.4 Mobile Fiat is not responsible for refunding fees or funds lost due to:
9.1 We reserve the right to suspend or terminate your account without prior notice if you:
9.2 Users may request account closure at any time by contacting our support team.
9.3 Upon termination, any remaining wallet balance may be withheld if under investigation or pending identity verification.
10.1 We are committed to protecting your privacy. All personal data is processed in accordance with our Privacy Policy.
10.2 We do not sell or share your information with third parties without consent, except as required by law or regulatory authorities.
10.3 Your data may be stored on secure servers located in your country or in compliance with data protection regulations.
11.1 Support is available via:
11.2 Support hours are Monday to Saturday, 9:00 AM to 8:00 PM (WAT).
12.1 Mobile Fiat is not a bank or licensed financial institution. We operate as a peer-to-peer exchange platform with third-party payment integrations.
12.2 We do not guarantee uninterrupted access to our services. Downtime may occur due to maintenance, technical issues, or external factors.
12.3 You agree that your use of the service is at your sole risk, and Mobile Fiat shall not be liable for losses arising from:
13.1 Under no circumstances shall Mobile Fiat, its directors, employees, or agents be liable for:
13.2 Our total liability shall not exceed the amount of fees paid by you in the three months preceding the claim.
14.1 We reserve the right to update or modify these Terms at any time. Notice of changes will be posted on our website or via the app.
14.2 Continued use of the platform after such changes constitutes your acceptance of the updated Terms.
15.1 These Terms are governed by the applicable laws of Cameroon and Nigeria, depending on your country of residence.
15.2 Any disputes shall be resolved through arbitration or local courts, subject to the jurisdiction in which the user resides.