Frequently Asked Questions

Mobile Fiat is an online platform that allows users to exchange XAF to NGN or USD instantly with fast payout options. We provide secure, reliable currency exchange services with competitive rates and excellent customer support.

Using Mobile Fiat is simple:

1. Create an account and verify your identity

2. Select the currencies you want to exchange

3. Enter the amount and review the exchange rate

4. Make payment using Mobile Money or bank transfer

5. Receive your payout directly to your bank or mobile wallet

Mobile Fiat currently supports countries that use XAF (Cameroon, Gabon, Congo, Equatorial Guinea, Chad, Central African Republic) and Nigeria (NGN). Users from other countries can also sign up, and we're continuously expanding our services to more regions.

Yes! You can use our website on any device or download our web app, which is a WebView of our website optimized for mobile use.

Yes, Mobile Fiat is secured with industry-standard encryption and security protocols. We prioritize the safety of your transactions and personal information, implementing multiple layers of protection to ensure your funds and data remain secure at all times.

Yes, to comply with financial regulations and ensure platform security, account verification is required. Without verification, you won't be able to withdraw funds from your account.

We support various payment methods including MTN Mobile Money, Airtel Money, and other mobile money services depending on your country. For NGN transactions, we support Velvpay, Paystack, and other payment gateways. We're continuously adding more payment options to serve you better.

Payouts are typically processed instantly. In some cases, processing may take less than an hour depending on the payment method and transaction volume.

Yes, there are fees for transactions. Before confirming any transaction, all applicable fees are clearly displayed to ensure complete transparency. For premium users, all deposit and withdrawal fees are absorbed by the platform.

Transaction limits vary depending on your account type and verification level. Please check your account page for specific limits applicable to your account.

No, you cannot cancel withdrawals or other transactions once payment has been processed. However, if you approved a money request on your account by mistake, please contact our customer service immediately for assistance.

If a payment fails, the funds are typically refunded instantly. If for any reason the refund is not processed immediately, please wait up to 24 hours. If the funds haven't been returned after this period, contact our customer care team for assistance.

All your transactions will reflect in your account. You can check your account transaction history to verify the status of any transaction.

Yes, you can withdraw to someone else's account, but this is done at your own risk. We recommend only sending funds to trusted recipients.

Yes, you can track and download your complete account transaction history from your account dashboard.

No, Mobile Fiat is primarily intended for individual use rather than business transactions. We focus on providing personal currency exchange services.

Currently, we support USD, NGN, XAF, with more currencies coming soon based on user demand and market conditions.

Our exchange rates are updated every 5 minutes based on current market rates. We maintain updated rates to ensure competitive pricing. Premium users receive access to our best exchange rates as an additional benefit.

You can contact our support team via email, WhatsApp, or through the customer service feature in our app. We're here to help with any questions or concerns you may have.

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