Mobile Fiat Privacy Policy

1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

• Full name
• Email address
• Phone number
• National ID, Passport, or other identity documents
• Date of birth
• Country of residence
• Bank account or mobile money details

1.2 Technical Information

• IP address
• Device type and operating system
• Browser type
• Log files and usage patterns

1.3 Transactional Information

• Deposit and withdrawal history
• Currency exchange records
• Wallet balances and payment logs

2. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account
• To verify your identity and comply with KYC/AML regulations
• To process deposits, withdrawals, and exchanges
• To provide customer support and respond to inquiries
• To monitor and improve service quality and performance
• To prevent fraud, abuse, and illegal activities
• To send transaction alerts, security notifications, or important updates
• To comply with legal obligations and regulatory requirements

3. Legal Basis for Processing

We process your personal data based on one or more of the following:

• Your consent
• The performance of a contract
• Our legal obligations
• Our legitimate interest in providing and improving the service

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

• With third-party payment processors, to complete your transactions
• With identity verification services, to comply with legal requirements
• With law enforcement or regulatory bodies, where required by law
• With technical partners, for hosting and infrastructure services

All third-party partners are bound by confidentiality and data protection agreements.

5. Data Retention

We retain your personal data as long as:

• You maintain an active account with us
• It is necessary for compliance, legal, or accounting purposes
• Required to resolve disputes and enforce our Terms

Upon account closure, we may retain limited information for up to 5 years as required by financial regulations.

6. Your Rights

Subject to applicable laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal exceptions)
• Restriction: Request restriction of processing in certain cases
• Portability: Request transfer of your data to another service
• Objection: Object to processing based on our legitimate interests
• Withdraw Consent: Withdraw any consent you previously gave

To exercise your rights, please contact us at privacy@mobilefiat.com or through the in-app support.

7. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for sensitive data
• Secure payment gateway integrations
• Strict access controls and authentication layers
• Regular audits and monitoring to detect threats

However, no online system is 100% secure. You are responsible for safeguarding your login credentials and immediately reporting any unauthorized activity.

8. Cookies and Tracking Technologies

Our website and app may use cookies and similar technologies to:

• Remember your preferences
• Analyze usage and traffic patterns
• Enhance user experience

You can disable cookies through your browser settings, but some features may not function properly.

9. Cross-Border Data Transfers

Some of your information may be stored or processed outside your country, including in countries with different data protection laws. We take steps to ensure such transfers are done securely and lawfully.

10. Children's Privacy

Mobile Fiat is not intended for individuals under the age of 20. We do not knowingly collect data from children. If we discover such data, we will delete it promptly.

11. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on our website or app. Continued use of our services after changes indicates your acceptance of the new policy.

12. Contact Us

If you have questions, concerns, or requests related to your personal data or this Privacy Policy, contact us via:

• Email: privacy@mobilefiat.com
• Telegram: t.me/mobilefiat
• WhatsApp: +237673793519
• Support Portal: Through the Mobile Fiat app